Event ID — 2486

Description

Unable to discover the physical disk installed on the enclosure <encl id>, slot <slot ID>, because of incompatibility issues : <Controller FQDD>.

Severity Critical
Cause and Action Cause:

The physical drive identified in message cannot be discovered because of incompatibility issues. Some of the issues because of which a device cannot be discovered are as follows:

  • Missing namespace in NSID 1.
  • No namespace is created.
  • Logical Block Addressing (LBA) size is not either one of these: 512B or 4K.
  • When the Protection Information (PI) feature is enabled.

Action: 1) 1)Resolve the issue by using the instructions provided on the interface (for example, HII or PERC CLI). 2) Else, if a resolution is not suggested by the interface because the interface does not support, do the following: 2a) Restart the server. 2b) When the company logo is displayed, press F2. 2b) Click Device Setting > Select the RAID Controller > Main Menu > Hardware Components > Enclosure Management. 3) If the issue persists, remove the NVMe drive identified in the message, and replace it with a working drive. If the issue is not resolved, contact your service provider. For more information about repairing issues in NVMe drives, see the relevant PERC User's Guide available on the support site.

Related Alert Information Clear Alert Number: None

Related Alert Number: None

Local Response Agent (LRA) Number: None

SNMP Trap Numbers 751